Refund policy

REFUND & RETURN POLICY

Last Updated: December 16, 2025

 

 

RLB Food Tech Private Limited ("Company") is committed to customer satisfaction. This Refund and Return Policy outlines the terms and conditions for returns and refunds of B4B – Tangy Rhodo and other products.

 

 

3.1 RETURN ELIGIBILITY

Products are eligible for return within 7 days of delivery if:

✅ The product is unopened and unused (seal/packaging intact)
✅ The product is damaged or defective (regardless of opening)
✅ The wrong product was delivered (not matching the order)
✅ The product is expired (if expired date has passed; check packaging)
✅ Return request is made within 7 days of delivery

Products are NOT eligible for return if:

❌ More than 7 days have passed since delivery
❌ Product is opened, partially consumed, or used
❌ Damage is caused by mishandling after delivery (customer's fault)
❌ Product was purchased from a third-party marketplace (contact the marketplace for returns)
❌ Return is requested without valid proof of purchase or order number

 

 

3.2 RETURN PROCESS

Step 1: Contact Us (Within 7 Days of Delivery)

Email: rlbfoodtech@gmail.com
WhatsApp: +91 8264658330
Subject: "Return Request – Order #[Your Order Number]"

Provide:

  • Order number

  • Reason for return (damage, defect, wrong product, etc.)

  • Photos/videos of the product and packaging (for damage claims)

  • Proof of delivery (email confirmation or tracking number)

Step 2: Return Authorization

  • We will review your return request within 24-48 hours

  • If approved, you will receive a Return Authorization (RA) Number

  • Return instructions and pick-up details will be provided

Step 3: Package the Product

  • Use original packaging or a sturdy box

  • Include the Return Authorization (RA) Number on the outside of the package

  • Include the original invoice/receipt inside the package

  • Keep a copy of all documentation for your records

Step 4: Ship the Product Back

  • Return Shipping:

    • For defective/damaged products: Return shipping is FREE (we arrange pickup or provide prepaid label)

    • For wrong product or exchange: Return shipping is FREE

    • For change of mind or voluntary returns (if applicable): Customer pays return shipping

  • Use the provided return label or shipping method

  • Keep tracking number for your records

Step 5: Inspection & Refund

  • We will receive and inspect the returned product within 3-5 business days

  • If the return meets our criteria, we will process the refund

  • Refund will be credited to your original payment method within 5-7 business days

 

 

3.3 REFUND TIMELINE

Stage

Timeframe

Return Request Approval

24-48 hours

Product In Transit (Reverse)

5-7 business days (depends on location)

Inspection After Receipt

3-5 business days

Refund Processing

5-7 business days after approval

Total Time

15-25 business days (approx.)

Note: Timeframes are estimates. We will keep you updated via email and WhatsApp throughout the process.

 

 

3.4 REFUND METHODS

Refunds will be credited to your original payment method:

  • Credit/Debit Card: 5-7 business days (may take up to 15 days depending on bank)

  • Digital Wallets (UPI, PayTM, etc.): 2-3 business days

  • Bank Transfers: 5-7 business days

  • Cash on Delivery (COD): Bank transfer to the provided account within 5-7 business days

 

 

3.5 DAMAGE OR DEFECT CLAIMS

If your product arrives damaged or defective:

  1. Report Within 48 Hours of delivery with:

    • Clear photos/videos of the damage

    • Order number and tracking number

    • Proof of delivery

  2. We will investigate and verify the damage

  3. Resolution Options:

    • Free Replacement: Ship a new product at no cost

    • Full Refund: Refund the full purchase amount if you prefer not to replace

    • Partial Refund: For minor defects (at our discretion)

Damaged products do NOT need to be shipped back (we will arrange disposal). Proof of damage (photos) is sufficient.

 

 

3.6 WRONG PRODUCT OR INCORRECT ORDER

If we deliver the wrong product or incorrect item:

  1. Contact us immediately with photos and order details

  2. No return shipping needed – we will arrange pickup

  3. Options:

    • Receive the correct product in the next shipment (FREE)

    • Receive a full refund (if preferred)

  4. Timeline: Corrected product will be shipped within 2-3 business days

 

 

3.7 EXCHANGES

Instead of a refund, you can exchange your product for:

  • Another quantity of the same product

  • A different B4B product (if available and price difference applies)

Exchange Process:

  • Contact us with your exchange request

  • We will arrange return pickup (FREE) and send your replacement

  • Timeline: 7-10 business days total

 

 

3.8 DEFECTIVE BATCH OR QUALITY ISSUES

If you discover a quality issue, manufacturing defect, or contamination:

  1. Report immediately with photos and order details

  2. DO NOT consume the product (safety concern)

  3. We will:

    • Investigate immediately

    • Arrange safe product disposal

    • Provide full refund or free replacement

    • Compensate for any shipping costs if applicable

  4. Timeline: Priority handling within 24-48 hours

 

 

3.9 EXPIRED PRODUCTS

If you receive an expired product:

  1. Check the expiration date on the pouch

  2. Report within 7 days of delivery with:

    • Photo of the expiration date

    • Order number and proof of delivery

  3. Resolution:

    • Full refund (no return shipment needed)

    • Free replacement with extended shelf life product

 

 

3.10 NON-REFUNDABLE ITEMS

The following are NON-REFUNDABLE:

  • Products opened, damaged due to customer mishandling

  • Products consumed or used

  • Products purchased from third-party marketplaces (contact the marketplace)

  • Shipping charges (non-refundable unless we made an error)

  • Promotional discounts or coupon benefits (reflected in refund amount)

 

 

3.11 BULK & B2B ORDERS

For distributor, bulk, or wholesale orders:

  • Special return/refund terms may apply

  • Contact us directly for custom terms

  • Minimum order quantities may have different return windows (typically 14-30 days)

 

 

3.12 CANCELLATION POLICY

Before Dispatch (Can Cancel):

  • Cancel your order within 24 hours of purchase

  • Full refund will be processed within 3-5 business days

  • Contact us: rlbfoodtech@gmail.com or WhatsApp +91 8264658330 After Dispatch (Limited Options):

  • If the order has been dispatched, you can:

    • Accept delivery and initiate a return (as per Return Policy)

    • Refuse the package at delivery (no return shipping charges)

 

 

3.13 DISPUTES & RESOLUTION

If there's a disagreement about a return or refund:

  1. Contact Us: rlbfoodtech@gmail.com with your concern

  2. Escalation: We will attempt to resolve within 5 business days

  3. Independent Review: For unresolved disputes, we may involve a neutral party or consumer authority

  4. Legal Recourse: Disputes will be governed by Indian laws and jurisdictions

 

 

3.14 CONTACT US FOR RETURNS & REFUNDS

For return, refund, or exchange inquiries:

RLB Food Tech Private Limited
Village Suja-Matroo
Tehsil Joginder Nagar
Mandi, Himachal Pradesh - 175032
India

Email: rlbfoodtech@gmail.com
WhatsApp: +91 8264658330
Phone: +91 8264658330
Business Hours: Monday-Friday, 10 AM - 4:30 PM IST

 

 

3.15 CONSUMER RIGHTS

As an Indian e-commerce business, we comply with:

  • Consumer Protection Act, 2019

  • E-commerce Rules, 2020

  • Guidelines for Non-Hazardous Food Products

  • FSSAI Regulations (for food products)

You retain all consumer rights under applicable Indian law. This policy does not limit your statutory rights.

 

 

COMMON QUESTIONS (FAQ)

Q1: Can I return an unopened product if I simply changed my mind?

A: Returns are primarily for defective or damaged products. For "change of mind" returns (within 7 days), you may contact us – return shipping charges will apply, and a refund (minus shipping) will be processed.

Q2: How do I know if my product is damaged during delivery?

A: Check the package immediately upon delivery. If damaged, report within 48 hours with photos. We will process a replacement or refund without requiring the damaged product back.

Q3: What if the tracking shows delivered but I didn't receive it?

A: Contact us immediately with tracking number and proof of address. We will investigate with the courier and either re-deliver or refund within 5 business days.

Q4: Can I return products bought from Amazon or Flipkart?

A: No. For products bought from third-party marketplaces, initiate returns directly through that platform (Amazon, Flipkart, etc.).

Q5: How long do I have to report a defect?

A: Report within 7 days of delivery for defects. For damage, report within 48 hours.

Q6: Will I lose my refund if the return shipping gets lost?

A: If we provide the return label and shipping, we're responsible for the shipment. If we don't receive it, we'll investigate with the courier. You're covered as long as you have proof of shipment.

Q7: Can I cancel my order after it's been dispatched?

A: Once dispatched, you can refuse delivery (no charges) or accept and initiate a return. Contact us immediately for best options.